We are looking to recruit experienced Carers who are seeking to progress their role to become First Response Officers. As part of a dedicated team, you will be responsible for providing a highly responsive and professional office and community-based support service.

This is a varied role and successful candidates will be required to carry out a range of office and community-based duties, as required by the needs of the service. This will include the provision of a crucial support function to the managerial team, in addition to the regular provision of home care support to our customers within the community.


Main responsibilities include but are not limited to:
  • Provide crucial support to the care management team to ensure that our customers receive a quality and consistent service.
  • Training and supervision of new staff.
  • Conducting observations and spot checks in the community.
  • Undertaking customer needs and risk assessments.
  • Supporting the implementation of new and monitoring the quality of existing support packages.
  • Regularly and professionally liaise with other, external health and social care professionals to provide an effective multi-disciplinary approach to the individual needs of our customers.
  • Provide front line community-based personal and practical support.


The successful applicants will:
  • Have relevant and current experience within the care sector and hold a Level 2 Diploma in Health and Social Care as a minimum.
  • Have proven ability to work effectively in a fast-paced environment, responding to planned and emergency situations as they arise.
  • Have good verbal, written and interpersonal communication skills.
  • Be able to successfully operate computer-based software systems to include Microsoft Office365. Previous experience using industry specific software CM2000 would be an advantage however full training can be given.
  • Be able to commit to a combination of daytime and evenings to cover 5 out of 7 days a week, on a two weekly set rota basis.
  • Previous home care management experience desired but not essential.
  • Hold a full, UK driving license with use of own vehicle.


You can expect:
  • Paid comprehensive initial Induction Training in to the Company and automatic enrolment on to nationally recognised qualifications in Health & Social Care to enable career building opportunities.
  • Fully supported and paid mentor/shadow training provided for all new starters.
  • Enhanced rates for weekends and bank holidays.
  • Refer a friend bonus scheme.
  • 24-hour support and guidance from an allocated Manager.
  • Provision of full Personal Protective Equipment.
  • Work-based Pension scheme to which the Employer contributes.


Interested in joining our team?

If you are interested in joining our team or you would like to hear more information about the position, press the button below and include your details, or contact us directly on 01827 715537.

Mobile Care Services Ltd is an award winning, well-established and successfully run Home Based Care provider which has been delivering essential support to individuals in your local community since 1992.

Follow us on our Facebook for our latest updates.

Job Types: Full-time, Permanent

Salary: £9.20 – £13.00 per hour